Law #1: SMILE
Law #2: BE AGREEABLE
Law #3: ASK QUESTIONS
Law #4: LISTEN
Law #5: POUR ON THE HONEY IN ALL OF YOUR RELATIONSHIPS
Recognition: Babies cry for it. Grown men die for it.
Law #6: IT'S ALWAYS ABOUT THE OTHER PERSON
People love to talk about themselves
Law #7: GRATITUDE
Express honest and sincere appreciation
Law #8: TRY YOUR BEST TO SEE THINGS FROM THE OTHER PERSON'S POINT OF VIEW
Law #9: REMEMBER AND USE PEOPLE'S NAME
A person's name is the sweetest sound to any person.
Law #10: DO YOUR BEST TO MAKE PEOPLE FEEL LIKE IT WAS THEIR IDEA
Law #11: ALWAYS ALLOW THE OTHER PERSON TO SAVE FACE (SAVE THEIR DIGNITY)
Tell a story in a group setting that will teach
Law #12: WHEN YOU'RE WRONG ADMIT IT QUICKLY AND EMPHATICALLY
Law #13: HUMOR - MAKE PEOPLE LAUGH